• Time: 11.15 - 11.45
• Format: Fire-side chat with audience participation
• Panellists: Hamid Gharda (Chair, SAMS Global), Jill Molyneux (University of Sheffield), Felicity Lawrence (University of Leicester)

• Reflect on how UK universities currently conduct agent performance reviews.
• Expose challenges of anecdotal vs. evidence-based approaches.
• Explore compliance pressures (AQF, UKVI) and sector inconsistencies.
• Frame the problem space as a starting point for redefinition later in the day.

• Agent data is everywhere — but are universities really using it strategically?
• If you had to prove tomorrow why you work with (or don’t work with) each agent, could you?
• Is the sector consistent in its approach to agent reviews?

• From anecdote to evidence: what metrics matter (conversion, visa success, dropout, complaints).
• Data fragmentation: why Excel and siloed systems limit oversight.
• Dashboards & analytics: the shift from reactive to proactive reviews.
• AQF expectations: oversight must be demonstrable, not implied.

• Awareness of current gaps in agent review practice.
• Understanding of compliance demands shaping review frameworks.
• Provocation for the afternoon session: how do we move from here to a redefined model?